Refund policy

Last updated 4 November 2026

We want you to be happy with DELU. This policy explains when we give refunds for paid plans.

Try before you pay

The Free plan lets you try DELU for as long as you like before paying.

New subscriptions

If you are not satisfied, ask for a refund within 7 days of your first payment for a plan and we will refund it in full.

Renewals and cancellations

You can cancel at any time. Your plan stays active until the end of the period you paid for, and is not renewed.

We do not refund part of a period that has already started, except where the law requires it or where DELU was unavailable for a long time because of a fault on our side.

Downgrades

A downgrade takes effect at the end of the paid period. No refund is due for the rest of that period.

How refunds are paid

Refunds go back to the mobile money wallet or card used for the payment, through Paystack, normally within 10 working days.

Ask for a refund

Email info@delucrm.com with your business name and the invoice number.